FAQ

Walk in is available when it is not busy. But making reservation in advance during busy period like March, April, November, December or weekend or national holidays is always recommended.

Changing plans is available on your visiting day. Maybe you can choose a plan you are interested when you make a reservation. (Please make sure the number of people who needs the service, cancellation on the day will cost cancellation fee)

For [kimono rental service] :
Cancellation costs no charge until 6pm on the day before your reservation.
Cancellation made after that will cause a cancellation charge. (3,300JPY / person)

For [Photo service] :
Cancellation costs no charge until 6pm 3 days before your reservation.
Cancellation made after that will cause a cancellation charge. (10,000JPY / session)

For [kimono rental service] :
Cancellation costs no charge until 6pm on the day before your reservation.
Cancellation made after that will cause a cancellation charge. (3,300JPY / person)

For [Photo service] :
Cancellation costs no charge until 6pm 3 days before your reservation.
Cancellation made after that will cause a cancellation charge. (10,000JPY / session)

For [kimono rental service] :
Date or other content can be changed until 6pm on the day before your reservation. Kimono plans can be changed on the day you visit.
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For [Photo service] : Please contact us to cancel the original reservation and then send us another request.

Service for big group is available. If your time is limited, please let us know what time do you want to be ready in advance.

Rental is available from your reserved time until 6pm of the day. Price of short time rental is the same as the regular price.

From your visit until you get ready it takes around 45-70mins, it also depends on the time of choosing and the season.

Inside our shop we have introduction in English, Chinese, Japanese and Korean, which will help you with your experience. Our staff speak little English, and will try our best to help.

Rental for rainy or snowy day is available. We may not be open for a very bad weather day such as typhoon.

In the Select plan, we have max 3L for ladies, Max 4L for gentlemen.

We are sorry that our service is only for our own kimonos.
Bringing boots, inner wear or other small accessories is OK.

Sorry we do not accept pregnant costumers. And we are not responsible for any problem occurred to the pregnant costumer if we are not informed about the pregnancy.

Sorry we do not have make up service.

Please return before 6pm.
Extra fee will be charged when return later than 6pm.

Please return before 6pm. Extra fee will be charged when return later than 6pm.
Extra fee will be 550 JPY per 15min per person. If return later than 7pm, we will be closed so please return on the next day. (Next day fee will be charged too)

Yes, it’s possible to return on the next day. Next day return fee will be charged in this case, it will be 2000JPY/person. (next day return fee will be higher for some of the kimono plans, such as Furisode)
Next day return should not be later than 12pm. Charge will be double the rental fee when returning later than 12pm.
Compensation will be needed for some of the kimonos such as Furisode or Homongi.

Sorry we stopped delivery return service at the moment.

When customer causing a unfixable damage, dirt, blood, tobacco burn to the kimono, 7000 JPY will be charged as penalty. Please treat our kimono carefully. (Charge can be higher for Furisode plan, Homongi plan, Togetsu plan).

We will keep your cloth and shoes in the shop until your return. Keeping each suit case, stroller, or any bag that has one side longer than 30cm will cost 550yen.
＊We do not keep and be responsible for any valuable belongings such as money, PC, camera etc in the luggage, please do not leave any valuable belongings in your luggage.

We do only keep the lost property for 1 week.
We do not have delivery service for lost properties, so please visit us within 1 week.
Lost property will not be available after 1 week.

Sorry that we do only accept cash for now. If you do not have enough cash, please go to the train station(1mins walk from our shop) and find the ATM or money exchange machine.

Please pay after getting ready and before going out.

Our photographers have complicated schedules, so choosing photographer is not available for now.

For now the photo service is only available for Arashiyama area.

Time starts count when you get the first location.
For example: If you booked a 60mins photoshoot, you will meet the photographer at our shop, and then head to the bamboo forest in 15mins. Photoshoot starts when you get to the bamboo forest and last for 60mins. The first 15mins (shop to bamboo forest) will not be count, but the walking time after that will be count until the photoshoot ends.

Photos will be delivered 7-8days after the photoshoot. It may take longer during the spring and autumn season.

We will deliver the photo data by google photos or other could service.

We do not have OFF day for now. But we may be off when the weather is extremely bad such as storm or typhoon.
Open time
Week day　10:00 – 18:00
Weekend and Holiday　9:30 – 18:00

You can take:
1.Randen railway, get off at Arashiyama station, and walk 1min.
2.JR, get off at Saga arashiyama station, get out from south gate, and walk 10mins.
3.Hankyu, get off at Arashiyama station, and walk 10mins.
4.Bus, get off at Sagatenryuji station, and walk 10mins.

Sorry we do not have a parking space, but there Is coin parking around the shop.